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What is PagerDuty?
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
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Professional
$25
Cloud
per month per user
Business
$49
Cloud
per month per user
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Starting price (does not include set up fee)
- $25 per month per user
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What is PagerDuty?
PagerDuty, Inc. (NYSE:PD) provides digital operations management. Boasting organizations of all sizes as customers, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. PagerDuty helps identify issues and opportunities in real time, and brings together the right people to fix problems faster, and to prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, allow teams to centralize their technology stack, view the health of their operations, and optimize efficiency within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.
PagerDuty Screenshots
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
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PagerDuty Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
PagerDuty starts at $25.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of PagerDuty are from Enterprises (1,001+ employees).
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Reviews
(1-25 of 29)Companies can't remove reviews or game the system. Here's why
August 29, 2023
A Dream for Service Providers with Complicated On-Call Scheduling and Event Management
The PagerDuty platform is used across the organization for on-call management, event/alert management and automated escalations. The platform solved a significant inefficiency within the business related to on-call and escalations. Prior to PagerDuty, escalations were manual and not well documented. This made it difficult to hold people accountable and properly document problems. Through PagerDuty's escalation policies, on-call schedules and general workflow automation capabilities, the problem was solved fairly quick. Because our on-call team members are paid each time they answer an on-call request, this made tracking the notifications much easier.
- Automated escalations and notifications.
- Centralized event management through machine learning and rules.
- Emergency operations team mobilization and engagement.
- Simple, easy to use interface without complicated system management.
- More flexible licensing models.
- Reporting capabilities aren't as deep or as rich as other platforms.
- Outages while seldom do happen on occasion.
February 21, 2023
Streamline
1. Automated deployment of infrastrucutre
2. Automation of issuing vpn certificates.
3. Automated reporting for various use cases
4. Aumated configuraiton deployment of services
2. Automation of issuing vpn certificates.
3. Automated reporting for various use cases
4. Aumated configuraiton deployment of services
- scheduling of tasks
- easy to automate execution of scripts
- reporting on infrastrucure
- web browser support (currently issues on chrome)
- Performance
- better configuration management
December 16, 2022
PagerDuty SaaS and its integration with cloud providers
We use pagerduty in our clients information system to recover, analyse and create alerts based on the cloud provider logging service.
PagerDuty is then configured to send alerts to specific users
PagerDuty is then configured to send alerts to specific users
- Interface with certain cloud providers
- Alerting configuration
- Log & alerts visualisation
- Clear documentation on the implementation using IaC tools
- Poor community around the solution
November 30, 2022
Efficient incident management tools
PagerDuty is an incredibly tool for managing response and incidents and I find it very effective and efficient. To people who are non technical skilled it is very friendly and easy to use since it has dashboard that is easy to understand and straightforward. When it comes to observation the app top notch like one can set alerts with notifications in way that when something goes wrong there is a fast action. It is crucial to have product that will aid in monitoring your program development architecture so as to detect, diagnose and resolve any incidents which may have adverse effects on your final products.
- Managing incidents and responses effectively
- Track investigation of problem for quick resolution
- Customised alerts notifications system
- Enhanced user interface
- Quicken the learning curve for new users
- Reduce TAT for customer support queries
November 30, 2022
Elevate your Cloud Operations with PagerDuty!
We use PaperDuty to manage our production support on-demand schedule. With the tool, we plan the team availability for each group of services. When we're on call PagerDuty notifies us (via slack, mobile app, and email) about the issues so we don't lose any alerts, and also it handles the escalation policy as needed automatically
- Intuitive web/mobile app
- Multiple & reliable notification alternatives
- Great schedule management administration
- Automatic false positive issue identification
- Generate automatic timeline resolution reports for post morten analysis
- Identify common rotation patterns to suggest rotation schedule
July 23, 2022
The great, normal, and the ugly
PagerDuty is a good incident management tool. Provides insight into incidents, and how often people are interrupted during business and non-business hours. Good analytics and event handling. Generally rich interface for basic activities that are needed.
- Incident management
- Escalation and schedules management
- Insights into basic people behavior around incidents handling
- Classic is postmortem feature. It is alfa version that is in the interface for long time. Many customers state it is hard to use to unusable but no progress
- PagerDuty is focused on reactive actions with AI and features around it. With development capacity constraints on their side, as any other company, can be difficult to get priority for things that are making usage of PD annoying.
November 30, 2021
A reliable game changer
Our on-call team uses Pager Duty to set up shift schedules, provide overrides as needed and receive alerts from our monitoring system if any errors are detected in our systems. We have set up 3 layers of response, with the 2nd layer getting alerts shortly after the first one in case that person is not able to ACKnowledge the alert. After 15 minutes the third layer is alerted, and that is everyone who is on rotation.
- Alerts are super reliable. This is the most important thing.
- It is easy to provide overrides in the case when someone needs to fill in for a limited time during a shift.
- The mobile app is par excellence.
- When you have several layers of respondents and go to the web app, it is not easy to see at a glance who is currently active on-call (1st layer) because the 2nd layer is on top.
November 17, 2021
PD: Still the industry leader, but with some flaws that if not addressed will allow others in the space to catch up.
PagerDuty is used across the operations, support, and dev organizations but is primarily used by operations. We use PagerDuty in operations for all alerting from our monitoring systems as well as coordinating service incident response. Dev/Support use PD for responding to service incidents.
- Delivers high-urgency notifications with confidence
- Easy to use web UI
- Easy to use mobile app
- Response plays is a problem - notification tones are not configurable at all.
- When multiple escalation policies are notified for the same incident, the first party to acknowledge cuts off the escalation policy and notification preferences of the other responders, leading some to claim they did not get a notification as to the reason for not showing up to a service incident.
September 25, 2021
Centralized alerting with PagerDuty
We use PagerDuty extensively in the IT department. We roll out a lot of projects all the time, and each of them is managed by a small number of people, so it's important for us to be alerted as quickly and efficiently as possible should something go wrong. Our projects also have different technical stacks and, as such, different monitoring tools (AWS Cloudwatch, Azure Monitor, Prometheus, Grafana, etc.). Therefore, PagerDuty acts as the last point where all alerts are gathered, independently of where they came from.
- Integration with all of the monitoring tools we need
- Excellent mobile application to receive alerts
- Email, SMS, and phone alerts if needed
- Escalation policies are really great
- The web interface needs some love
- Initial setup might be a bit complicated in the beginning
- Having an advanced way to chart past alerts would be nice. It would allow us to have a graphical visualization of where most issues happen. The existing report charts are not very customizable.
September 25, 2021
PagerDuty enables 24/7 technical support
PagerDuty is one of the notifications and alert management platforms used in our organization for support teams and technicians to provide notifications and alert messages to other departments and teams. If there are any alarms, it offers a variety of communication choices. We used to keep Alerts and On-Call Schedules that were business-critical in several products. The PagerDuty application is also useful for checking and resolving alerts from any location.
- Handling various alert messages and notifications
- Easy configuring call and message scheduling system
- Analytics report generating feature
- Overall user interface needs to be improved
- PagerDuty mobile application functionalities and restrictions
Pager Duty is used in our technology segment, to provide team and user contact information as well as our on-call rotation for all teams within the segment. Pager Duty is also used for alerting and notification of system outages. It provides a tiered communications approach in notifying specific on-call users when a system outage is identified. Additionally, it will contact users within a group if the designated point of contact is not reached or does not acknowledge the notification. It also provides us the ability to initiate a tech bridge and communicate them to all applicable users.
- Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
- The calendar view provides valuable information regarding who is on call by the team and their full contact information.
- The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.
- The calendar is sometimes difficult to parse through when you are looking for a specific team or contact.
- Adding additional responses to the automated alerts would be helpful; the options are currently limited. A suggestion would be to have an option that indicates you are aware and working on the issue rather than just acknowledgment which keeps calling you.
August 05, 2020
Easy to integrate, well-crafted notification system
It is used as a notification system for engineers and technicians on call, receiving alarms from many other feeds including but not limited to network monitoring systems. We are looking to expand its use beyond our division to other IT components, such as middleware teams, data center techs, upper management teams for COOP and DR.
- Escalation policies.
- Configurable on-call preferences.
- Separation of teams when necessary for compliance
- Allowing for other teams to be contacted or notified of an issue
- Billing/legal agreements.
- Maintenance renewal.
- More cost effective licensing for state Educational units
July 19, 2020
PagerDuty delivers value quickly
PagerDuty is being used across the whole organization for major incident response, daily incident management, and operational metrics. We use it to assemble teams during a major incident, escalate to development, capture operational metrics, and reduce noise. We also use it to provide visibility to tech and business leadership.
- Coordinate teams quickly.
- Operational metrics.
- Reduces alert noise through machine learning.
- Searching notes is missing functionality.
- Customizing incidents dashboard.
- Missing stakeholder update templates.
- Missing ability to report on more than top 10 on intelligent dashboards.
PagerDuty is used for Incident Management and is an integral piece of our observability platform across all development teams within our business. In general, all monitoring and alerting tools used by various teams report into PagerDuty, which informs both on-call staff through a variety of means (email, SMS, Slack, etc.) and customers through our platform status page.
- Lots of integrations that development and first response teams use.
- Scheduling resources
- Noise reduction
- Analytics
- Pricing tiers and available features don't always fit needs, making negotiations somewhat difficult.
- This platform has LOTS of features, but support and guidance aren't always helpful. Documentation is good but would benefit from a more custom approach.
- Permissions are somewhat complicated
- Individual pages in the web app often show too much data and can be confusing.
March 07, 2020
A reliable and well-featured enterprise alerting system
We are using PagerDuty in a large department (700+ services configured) to enable monitoring and alerting on services that we are building. PagerDuty allows for automatic alerting integrated with standard tools such as Grafana as well as manual alerting for incidents and troubleshooting. It helps to ensure timely responses when someone is needed urgently.
- Flexible notification rules via a variety of channels allow users to set up alerting as they prefer.
- Escalation policies allow flexible scheduling and generally useful ability to override when providing cover for another team member.
- The basic events API is easy to trigger so automatic alerting can be set up easily.
- Services have a range of options such as high or low priority alerting, so only those notifications which need to wake someone up can do so.
- The web interface can be unintuitive, though improvements have been made to it recently. When configuring an override, it tries to be helpful by not letting you select an end time before the start time, but this often causes me to submit an entirely wrong override. It also does not warn if you override someone with themselves (which is pointless and an error). Validation for overrides should be done when you press submit (or by displaying non-blocking warnings), not just ignoring the input you made.
- The mobile application (I use Android) is awkward to use for anything other than basic tasks. For example, setting up an override on the mobile app is quite tricky to do. It's typically easier to turn on a laptop.
- The mobile application does not seem to understand time-limited. Do Not Disturb settings on Android, so if it overrides Do Not Disturb (essential for prompt notifications), it leaves Do not Disturb switched on permanently rather than turning itself off again at a later point.
- Your personal contact information is visible to all other users of PagerDuty in your organization, and there is no option to hide it. I would prefer this to be an option.
February 26, 2020
Efficient and gets out of the way quickly
Our whole organization uses PagerDuty. We use it to manage on-call rotations and to quickly contact engineers in case of an outage. Oncall engineers can see the current incidents, and can also prioritize or group them if they refer to the same problem. The fixed page phone number makes it really easy to get notified even at night when the do-not-disturb is otherwise enabled.
- User-interface.
- Mobile app.
- Group similar alerts.
- Richer and more consistent alert UI.
February 26, 2020
PagerDuty works for me!
We have a number of monitors plugged into PagerDuty to alert us when sites are experiencing issues. This allows our engineering team to respond to issues as soon as they start happening and to mitigate downtime for major production systems. In the past, our incident management team has utilized this to spin up a bridge to communicate and coordinate resources to resolve the issue. PagerDuty also allows us to quickly reach out to other members of the team that have the application.
- Allows us to add additional responders.
- Coordinate oncall schedules and allows for over rides and for secondary contacts to be engaged.
- This is more a limitation of the phone app - if too many incidents come through then a mass acknowledgment has to be done through the web app. They can still be hacked individually but that can take some time.
February 14, 2020
PagerDuty - Far Beyond the Generation of Pager Support
PagerDuty is used as an incident management tool across the entire technology organization. It is also used for facilities and crisis management, which is more rare. It is a tool used for oncall support rotations and escalation.
- Easy user interface to setup oncall rotations
- Oncall rotations for application and infrastructure support
- Build up local support team
February 10, 2020
PagerDuty is a good start
It is used by one team, for propagating alerts based on an on-call schedule, including escalations in case the first responder is unavailable. We feed it notifications from Nagios and mostly use the app to receive and tack the alerts.
- Good rotation scheduling mechanism.
- Very robust uptime and dependable.
- The cost model is extremely prohibitive for DevOps where multiple users need relatively infrequent access.
- Analytics have a lot of room for improvement.
January 29, 2020
With PagerDuty, we have learned how to alert responsibly.
We have been using PagerDuty for over 3 years, and it proved to be an indispensable tool.
It's used mainly by operations teams, but recently we have started having developers on-call as well. This change has improved our software delivery process since with great responsibility (shipping best possible software) comes great risk (being woken up at 3 am).
It's used mainly by operations teams, but recently we have started having developers on-call as well. This change has improved our software delivery process since with great responsibility (shipping best possible software) comes great risk (being woken up at 3 am).
- On-call scheduling
- Persistent notifications
- Better UX / UI of web interface
- Mobile application is a bit flaky
Our Information Technology Services Operations department uses PagerDuty in combination with system and operations monitoring and alerting platforms to aggregate alerts and deliver them to the appropriate on-duty persons.
- The user interface for managing users, schedules and escalations is clear and easy to use and manage!
- The integration options for delivering information to PagerDuty are great. We use both API and email integrations (from legacy systems).
- The cost for having more users and features has kept us from leveraging more of the capabilities.
PagerDuty is used throughout the organization to manage customer-facing problems. Each group or team at Medallia can have their own escalation paths. It is easy to find the right person to respond to a given escalation based on the group they belong to. PagerDuty helps us to keep track of response time SLAs for problems and escalating when necessary. PagerDuty also has the right integration endpoints with other tools used in the organization to seamlessly integrate with all required workflows.
- Manage multiple escalation paths.
- Ensure complete 24/7 coverage for all areas of the product.
- User interface - Searching directly in PagerDuty can be complex.
- Organizational mapping - PagerDuty groups needs to be done offline (in the head of someone). One great thing would be if it could integrate with systems like Workday to define groups/teams and escalation paths.
January 15, 2020
PagerDuty Review
We use PagerDuty to manage escalation policies and communicate to make sure production pipelines are always up.
- Integration with other systems.
- Flexible escalation policies.
- User-interface could be improved.
- More enhanced incident analysis - Allow user tagging for incidents and exporting data for external analysis. Maybe even ML powered suggestions within the product.
May 29, 2019
A new era for page's
We use PagerDuty to alert us to issues before or during an event. It gives us the ability to set an alert plan for each developer, and lets us rotate through devs for a given period of time. We use it by dev group, and have an integrated slack channel where we can share findings.
- Alert escalation rules
- Allows users to set up multiple communication channels, and rules for when to use each
- Allows us to add the configuration into source control
- Details for an alert could use some work
- The slack notification doesn't always have a link to the source of the alert
- Searching for auto resolved issues needs work in the web ui
It is used as the alert mechanism for all issues pertaining to our infrastructure. Currently, it is only utilized by our platform and operations teams.
- Makes good use of alert tones, allowing you to choose how you are alerted to a problem and deciding which alert will wake you at night.
- The override option is a nice feature and is easy to use. It allows me to configure times when I am unable to respond to alerts and allow someone else to handle specific dates and times without revamping the entire after hours schedules.
- Allows users to send specific events to other users if they are more capable of handling a specific problem.
- I wish you could snooze an alert for longer than 24 hours. This is the maximum time allowed and there are outlying cases where it would be nice to choose a longer length of time.
- It is generally not very intuitive from the mobile app to set an override. The user interface could stand a little help with the navigation panes.